![]() A successful strategy on Yelp doesn’t require spending any money, and is an opportunity for your interactions with your customers to positively represent your business. No matter your small business, making Yelp work for you is important. It’s a common misconception that Yelp is only for restaurants, when by category they are the second most reviewed business category (18%) behind shopping (22%) and above home and local services (13%). Harvard University Professor Michael Luca showed in a 2016 paper that a one-star increase in Yelp rating lead to a 5-9% increase in revenue for independent restaurants in Washington State, and experientially, we’re all familiar with the search for a new place to eat or shop that starts in the Yelp app. Many small business owners are frustrated with Yelp for these reasons, but the site is far too important to ignore. Yelp has also come under fire from class action lawsuits around aggressive advertising sales practices, which were dismissed in 2011. ![]() It’s also the first step for angry or dissatisfied individuals looking to vent about a recent experience with a business they perceived as negative. With over 115 million total reviews and 145 million monthly users, the user-generated recommendation site has become the first step for potential customers looking for trusted information about a new retail store, restaurant or service. ![]() Through a payment service: Suddenlink accepts bill payments by electronic funds transfer (EFT) from third-party services like CheckFree.If you’re a small business owner, at this point you’re probably familiar with Yelp.Fair warning: Suddenlink charges $10 for this service. By phone-representative-assisted payment: Call +1-88 between 8:00 a.m.By phone-automated phone system: With your check or credit card (MasterCard, Visa, American Express, Discover) ready, call +1-88 and follow the prompts.By overnight mail: Send your check or money order to Suddenlink Communications, 5065 Wooster Road, Cincinnati, OH, 45226.By mail: Send your check or money order to Suddenlink Communications, P.O.Automatic payment: Sign up for Suddenlink’s EZ Pay.Note: it can take 2–3 days to process drop-box payments. Some of these places have payment drop boxes. At a Suddenlink store: Visit one of Suddenlink’s store locations during business hours.If you need to avoid a late fee or service interruption, use a faster method. These payments don’t hit your account for 3–5 days. At a local business: Some businesses, like grocery stores, will forward your payment to Suddenlink.Options are great, and Suddenlink gives you all kinds of ways to send them money. Be sure to include the date in the file name for easy reference. CTRL-V to paste your chat into the doc.Open a blank MS Word or Google Doc document.Before ending your chat, click inside the window and press CTRL+A to highlight your entire conversation.And unfortunately, Suddenlink doesn’t offer this service. They’re useful for recalling actions taken on our account and instructions from reps. Our wait times averaged one to five minutes, with one lasting 15 minutes.Īlso, we love chat transcripts. ![]() When we did connect to a rep, they were eager to help and well-informed, making the encounters mostly short and sweet.Ī couple of complaints, though: Suddenlink doesn’t indicate wait times in chat. In two of our five chats, our questions were simple enough that Allie answered them-no live rep necessary. Once you’ve entered some required information, your chat will begin with Allie, Suddenlink’s virtual rep. If it’s yours, too, Suddenlink chat customer service is open from 9:00 a.m. But real-time advice is always our preference. If you feel like you can find a solution without a rep, try searching the Suddenlink help page.
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